We strive to process and ship orders promptly within24-48 hoursof placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detail
We strive to process and ship orders within 24–48 hours of placement. Once your order has been dispatched, you will receive a confirmation email. To track your delivery, simply click on track your order in the email or on our website. There you will find the latest updates on the status of your package.

ed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page

Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to a digital gift card, which is the fastest option (2-3 business days after processing), or to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.

We hope you love your purchase! However, if you would like to return an item, you can do so within 30 days from the date of delivery.

Please note: all return costs and risks are the customer’s responsibility. Always keep your shipping receipt with a valid track & trace until your return has been successfully received at our warehouse. Without proof of shipment, we cannot process your return.

Return Conditions

• Items must be undamaged.
  
• Items must be returned in their original packaging.
  

We do not accept returns of:

• Sale items marked as Final Sale
  
• Items returned after the 30-day period
  
• Worn or damaged items that were not previously reported to our customer service team
  

Bundles & Promotions

• Bundles/Multipacks: must be returned as a complete set, including all items, original packaging, and tags. Missing or damaged items may result in rejection of the return.
  
• 1+1 and 2+1 Deal items: free items received in these promotions are non-refundable. Returns on these promotional deals are not accepted.
  

How to Return

Requesting a return is quick and easy through our Contact Simply contact us with what you would like to return.

Returning is quick and easy. To request a return, please contact us by email. Our team will guide you through the process. If you would like to know more about our return policy, please check our Returns policy.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact, or Sofort.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

We advise you to use the product page. The available sizes are shown directly on each product page, so you can easily choose the one that fits you best.

We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products,

We strive to process and ship orders promptly within24-48 hoursof placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detail
We strive to process and ship orders within 24–48 hours of placement. Once your order has been dispatched, you will receive a confirmation email. To track your delivery, simply click on track your order in the email or on our website. There you will find the latest updates on the status of your package.

ed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We currently ship exclusively to England. For details about shipping rates and delivery times, please visit our shipping page

We don't like to keep you waiting, therefore your order is processed directly from our Dutch warehouse within24-48 hoursafter it being placed.

Orders received on weekdays before23:00 CEST, are dispatched the same day. Orders placed after this time will be sent on the following day. Weekend orders are scheduled for shipment on Mondays.

The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.

As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries; info@Solvique-jewerly.com

We currently ship exclusively within England. The best part? Shipping is completely free on all orders — no minimum spend required.

Processing & Delivery

• Orders are typically processed and dispatched within 1–2 business days.
  
• Delivery times may vary depending on your location, but we always work with reliable carriers to ensure your order arrives safely and quickly.
  
• Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your parcel every step of the way.
  

Duties & Taxes

Please note that any customs duties, taxes, or additional charges that may apply are entirely the responsibility of the customer. These costs are not covered by us.

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.

If the item(s) are not to your liking you can always return them within 14 days

During the checkout process, you'll have the option to enter your gift card or voucher code in the designated field. After entering your code, click or tap the 'Apply' button to redeem your gift card or voucher. The total amount will be adjusted accordingly. Once your gift card or voucher has been successfully applied, continue with the checkout process as usual. Review your order details, enter any additional information required, and complete your purchase.

If you encounter any difficulties while redeeming your gift card or voucher, please don't hesitate to reach out to our customer support team for assistance. We're here to help ensure a smooth and enjoyable shopping experience for you.

If your tracking information indicates that your order has been delivered but you haven't received it, here are a few steps you can take:

Check Your Delivery Location:Double-check the delivery address to ensure that it was entered correctly when placing the order. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.

Look for Delivery Notes:Check for any delivery notes left by the carrier. Sometimes, carriers leave packages in secure locations or with a receptionist if you're not available to receive the delivery.

Contact the Carrier:Reach out to the shipping carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into the matter.

Contact Customer Support:If you're unable to locate your package after following the above steps, contact our customer support team. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.

File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the shipping carrier. Our customer support team can assist you with this process and provide any necessary documentation.

Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance.

Fast and insured shipping ensures your package arrives swiftly and securely. With our expedited shipping options, your order is prioritized for quick delivery, while comprehensive insurance coverage provides peace of mind against loss or damage during transit. Shop with confidence knowing that your items will reach you promptly and safely.

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.

VAT is covered in the listed prices for all purchases made through our website. You won't encounter any additional charges related to VAT during the checkout process. We strive to provide transparent pricing to make your shopping experience as straightforward as possible. If you have any questions or need further clarification, feel free to reach out to our customer support team for assistance.

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary

You can mail us at info@Solvique-jewellery.com

Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to a digital gift card, which is the fastest option (2-3 business days after processing), or to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.

If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse.

From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available on email or chat 7 days a week to answer all the questions you may have.

To contact us by email, please use info@Solvique-jewellery.com or click here

You can find our chat in the lower right corner, where it says 'Live Chat'.

We always aim to respond to all inquiries within 24 hours. Our customer service team is available Monday to Friday, between 9:00 and 17:00.